Emergency Service

Backed up at 2 AM? Sewage on the lawn? Aerobic alarm screaming? Pick up the phone — a real Wrangler is standin' by, even at midnight on a Sunday. Most calls reached in under 90 minutes.

What we treat as a same-day emergency

• Sewage backing up into the house. Toilets won't flush, tubs filling with waste, laundry water comes back up the floor drain. Health hazard, expensive cleanup, gets worse fast.
• Surface effluent in the yard. Sewage on top of the ground = TCEQ-reportable in most counties, public-health concern, and your drain field is actively dying.
• Aerobic alarm sounding. Air pump failure, high-water alarm, spray pump failure. The system is one component away from a backup.
• Tank lid collapse or sinkhole. Public-safety issue (anyone falling in is a serious injury risk). Stop using water, secure the area, call us.
• Broken sewer line. Sewage pooling between house and tank. Visible wet/soft patches in the lawn corresponding to the line route.
• Smell so strong you can't be in the yard. Methane and hydrogen sulfide are not just gross — they're flammable and toxic in concentration.

What our 24/7 actually means

• A Wrangler answers the phone. Not a call center. Not "leave a message and we'll call back." A human, every time, around the clock.
• Real ETA on the call. We tell you which truck is closest, who's driving it, and roughly when they'll arrive. Most calls reached in under 90 minutes within Greater Austin.
• Truck stocked for emergencies. Pump, suction hoses, replacement lids, common lift-pump models, alarm-panel parts — most emergencies get fixed on the first visit.
• Written assessment same night. Before we leave, you know what was wrong, what we did, and what (if anything) needs follow-up.

Five things to do while you wait for us

1. Stop using water. No flushing, no laundry, no showers. Every gallon you put into the system at this point makes the backup worse.
2. Keep kids and pets away. If sewage is on the surface, rope it off if you can. Wash hands thoroughly if anyone touched the area.
3. Don't pour anything down the drain to "fix it." Drain cleaner, bleach, "miracle" treatments — all make things worse and can make our job harder.
4. Don't try to open the tank lid. Toxic gas, drowning risk, infection risk. Wait for us.
5. If you have an aerobic alarm, note what it says. "High water," "air pump," "control panel" — different alarms mean different repairs. Photo of the panel is helpful when we arrive.

Three things NOT to do

1. Don't ignore an alarm overnight hoping it'll fix itself. Aerobic alarms = a component has failed and is no longer holding the system. Backups are coming.
2. Don't run the disposal or the dishwasher to "push it through." You're feeding more sludge into a tank that can't handle what it has.
3. Don't drive over the drain field to look at the soggy spot. Compaction makes the failure permanent.

Why our 90-minute promise actually holds

• Multiple trucks, multiple Wranglers distributed across the service area. There's almost always one within 30 minutes of you.
• On-call rotation covers nights, weekends, holidays. Nobody's "off" for emergencies.
• Local. We don't dispatch from Houston or San Antonio. We live and work in Greater Austin. The truck that pumps your tank in February is the same one that rolls at 2 AM in July.
• If we can't make 90 minutes for some reason (truck on another emergency, weather), we tell you on the call. You decide whether to wait or call elsewhere — we won't string you along.

Frequently Asked Questions